Refund policy

Return & Refund Policy | Xenergy UAE

1. Returns & Exchanges

At Xenergy UAE, we are committed to providing high-quality products and excellent service. If you receive a damaged, defective, or incorrect item, you may request a return or exchange under the following conditions:

• You must notify us within 24 hours of receiving your order.
• The item must be unused, unopened, and in its original packaging.
• Returns and exchanges apply only to defective or incorrect items. We do not accept returns for change of mind.
• Once your request is approved, we will arrange a replacement or refund based on stock availability.

2. Refund Policy

Refunds will be processed under the following conditions:

• If an item is out of stock and cannot be replaced.
• If you received a damaged or defective product and prefer a refund instead of an exchange.
• Refunds will be processed using the original payment method within 5-7 business days.

Shipping fees are non-refundable, and refunds are subject to inspection and approval by our team.

3. How to Request a Return or Refund

To request a return or refund, please contact us at info@xenergyuae.com and provide:

• Your order number
• A photo of the product (if damaged or incorrect)
• A brief description of the issue

Once approved, we will guide you through the return process.

4. Non-Returnable & Non-Refundable Items

• Opened or used products.
• Items not reported within 24 hours of delivery.
• Products that have been misused, mishandled, or not stored properly.

5. Need Assistance?

For any return or refund inquiries, please contact our customer support team at +971522322396. We are happy to assist you.